TheraGun sells its products with the intent that they are free of defect in manufacture and workmanship. The warranty for the G1 and AmpBITs covers a period of 1 year from the date of original purchase, and the warranty for the battery and charger covers a period of 30 days from the date of original purchase, except as noted below. The warranty extends only to consumers and does not extend to retailers.
** If you did not buy your TheraGun G1 from us directly, please register here. **
To obtain warranty service, email firstname.lastname@example.org us with the following information:
- The product that is not working (G1, charger, battery or AmpBIT)
- If you purchased the product at TheraGun.com, the email used to purchase the product
- If you didn’t purchase it at TheraGun.com, the source of purchase, serial number of the item and the email address used to register for the warranty
TheraGun will review your submission to ensure there is a valid warranty. Upon confirmation, TheraGun will email you a return authorization form and instructions on sending the product to TheraGun.
TheraGun does not authorize anyone, including, but not limited to, retailers, remote purchasers or the subsequent consumer purchaser of the product from a retailer to obligate TheraGun in any way beyond the terms set forth herein.
This warranty does not cover damage caused by misuse or abuse, accident, liquids including but not limited to water or lotions, the attachment of any unauthorized accessories, alteration to the product, improper use, unauthorized repairs or modifications, improper use of electrical power supply, loss of power, variation in line voltage, dropped product, malfunction or damage of an operating part from failure to provide manufacturer's recommended maintenance, transportation damage, theft, neglect, vandalism or environmental conditions, loss of use during the period the product is at the TheraGun repair facility or otherwise awaiting parts or repair or any other conditions whatsoever that are beyond the control of TheraGun.
This warranty is effective only if the product is purchased and operated in the United States. Any modifications or adaption to enable it to operate in any other country are not covered under this warranty.
This warranty provided herein shall be the sole and exclusive warranty. There shall be no other warranties expressed or implied, including any implied warranty of merchantability or fitness, or any other obligation on the part of the company with respect to products covered by this warranty. TheraGun shall have no liability for any incidental, consequential or special damages. In no event shall this warranty require more than the repair or replacement of any part or parts which is found to be defective within the effective warranty period. No refunds will be given. If replacement parts for defective materials are not available, TheraGun reserves the right to make product substitutions in lieu of repair or replacement.
This warranty does not extend to the purchase of opened, used, repaired, repackaged and/or resealed products, including but not limited to sale of such products on Internet auction sites and/or sales of such products by surplus or bulk resellers. Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are repaired, replaced, altered, or modified without the prior express and written consent of TheraGun LLC.
This warranty provides you with specific legal rights. You may have additional rights, which may vary from state to state. Because of individual state regulations, some of the above limitations and exclusions may not apply to you.