FAQ

 

GENERAL //

What is the TheraGun?

TheraGun is a handheld, battery-operated muscle treatment device that holistically heals through vibration therapy. Ideal for use before and after physical activity, the G1 relieves muscle pain and accelerates recovery. It’s designed for both professional and personal use.

Who is TheraGun for?

TheraGun is for people who want more out of life. Whether you’re an athlete, medical professional, or you suffer from chronic pain, TheraGun provides a natural approach to improving your physical health. TheraGun is easy-to-use with a compact design.

TheraGun should not be used on children under the age of 8. If you are pregnant, please consult your physician before use.

What are the benefits?

TheraGun treats muscle fatigue, nerve damage, atrophy, arthritis, multiple sclerosis, and a range of other ailments. Equipped with adjustable angles for hard to reach places, the G1:

  • Decreases muscle stiffness
  • Increases blood and lymphatic flow
  • Releases muscle spasms
  • Breaks up scar tissue
  • Reduces lactic acid

How do I use the G1?

The TheraGun G1 is designed for muscles not bones. Start your G1 before making contact with the body. Slowly apply light pressure and move the G1 across the body approximately 1 inch per second. Dr. Jason recommends 12 - 15 minute sessions.

You should not use TheraGun on your head, metal implants, open wounds, or the genital area.


PRODUCT DETAILS //

How big is the G1 and how much does it weigh?

  • Item weight: 2 lbs 8.2 oz
  • Item dimensions: 7.5” x 5.5” x 2” (motor mount is 3” x 2.5”) 

What is amplitude?

Amplitude is the absolute value of the maximum displacement from a zero value during one period of an oscillation. Translation: it’s the distance the AmpBIT travels during its revolution.

What is an AmpBIT?

AmpBIT stands for Amplitude Blood Flow Increased Treatment. AmpBITs are antimicrobial (germ-killing) foam attachments designed to treat your muscles firmly and comfortably.

Why do you have different AmpBITs?

We offer two AmpBITs: a ball and a cone. These different attachments allow you to customize your treatment. The ball is ideal for general use while the cone is used to treat smaller muscle areas. Stay tuned for additional AmpBITs.

How long does an AmpBIT last?

That depends on how often you use TheraGun. If you exceed more than 20 hours of use in one week, your AmpBIT will typically last 3 months.

How many percussions per minute?

2500 - 3200 RPM (revolutions per minute).

How many cycles per second?

25 Hertz - 32 Hertz

WARRANTY INFORMATION //

How long does my warranty last?

Your warranty lasts one year. 

How do I register my warranty?

If you bought the G1 directly from us at www.theragun.com, your warranty automatically registered. If you purchased the G1 at an event or via Amazon, you must register your warranty within 30 days of purchase here: https://theragun.com/pages/warranty-form

 

BATTERIES //

Is my battery under warranty?

Your battery is under a 30-day warranty.

How long does the battery last in use?

Full battery charges last for 20 - 30 minutes (depending on use). The amount of pressure exerted by the device depends on how much contact you make with the body. The harder the pressure, the faster the battery drains.

The lifetime of your battery depends on how often you use it and how well you care for it.

What can I do to make my battery last longer?

  • Do not leave your battery on the charger overnight
  • Remove your battery from the charger as soon as it is fully charged

Note: leaving your battery on the charger after it’s fully charged will drain the life of your battery.

Can I fly with Lithium-ion batteries?

Spare (uninstalled) lithium-ion and lithium-metal batteries must be stored in carry-on baggage only. When a carry-on bag is checked at the gate or at plane side, all spare lithium batteries must be removed from the bag and kept with the passenger in the aircraft cabin.

Read more from the FAA here

 

DISCOUNTS //

Do you offer military discounts?

Yes. To receive a military discount, please email info@theragun.com with proof of your military service. 

Do you offer discounts to health care providers?  

Unfortunately, we do not offer any discounts to anyone besides veterans and active duty military members.

Do you offer volume discounts?

No, but we work with universities, high-schools and nonprofit organizations to provide TheraGun G1s to those in need. Please email us to see how we can support you.  

 

RETURNS + SHIPPING //

What’s your return policy?

If you purchase products directly from us online (www.theragun.com) or at an event, you may return undamaged items within 90 days of purchase.

If you purchase our products on Amazon or through a distributor, you may return undamaged items within 30 days of purchase.

TheraGun does not cover the cost of return shipping.

Why don’t you pay for my return shipping?

We created TheraGun with high-quality industrial parts designed to last a long time. Unfortunately, some parts malfunction. That's why our warranty covers your G1 package for a full year after purchase. We're happy to fix any issues or simply replace it but we do not cover the cost of return shipping (as is the industry standard). We apologize for any inconvenience this may cause.

Do you ship outside the United States?

We’re working on it. Since each country has its own taxes and duties, we can’t charge a standard price for shipping. For now, email us with your address, and we will give you an estimate.

You must be careful when charging the battery internationally. The TheraGun Charger uses 110V. A converter must be used in countries that use 220V for electricity.