FAQ

What is the TheraGun?
The TheraGun is a lightweight, battery operated, easy to use muscle treatment device specifically created for sports trainers, physical therapists, chiropractors and doctors as a more effective way to heal their patients. Additionally, athletes can use it on themselves.

What is it used for?
The TheraGun is used to increase blood flow, decrease lactic acid and interrupt the pain cycle. All of this helps the body's ability to recover. It is recommended to be used before, during and after any type of exercise or strenuous activity.

What are the benefits of the TheraGun G1?
    •    Pain reduction
    •    Faster rehabilitation
    •    Increases blood flow
    •    Breaks up scar tissue
    •    Decreases lactic acid
    •    Increases lymphatic flow
    •    Restores normal function
    •    Releases muscle spasms


Is the TheraGun just for professionals such as athletes and trainers?
You do not need to be a professional or athlete to receive the benefits the TheraGun offers. The TheraGun’s lightweight and simple trigger makes it easy for any type of user to manage. It also increases blood flow and releases lactic acid which everyone could benefit from. Those training at a high capacity tend to have more lactic acid, therefore needing more therapy and treatment.

What is amplitude?
The absolute value of the maximum displacement from a zero value during one period of an oscillation. Basically, it's the distance the AmpBIT travels during its revolution.

What is an AmpBIT?
The AmpBIT is the TheraGun attachment, made out of a special foam material that has the perfect firmness to provide deep treatment on the muscle (but not firm enough to hurt). It stands for Amplitude Blood Flow Increased Treatment.

Why do you have different AmpBITs?
Currently, we have two AmpBITs: a small ball and cone. The AmpBITs allow users to customize their treatment based on the muscle they are working on. The ball is used for general areas, while the cone is used when treating a smaller, more confined muscle area. We are working on additional AmpBITs, so stay tuned!  

They can be found here: Ball & Cone

How long does an AmpBIT last?
An AmpBIT typically lasts about 3 months for professional users who use it more than 20 hours a week.

Are the AmpBITs waterproof? Can I use lotion with the AmpBITs?
The TheraGun, as well as the accessories, including the AmpBITS, should not get wet. This includes water, oils, lotions, etc.  

Does TheraGun have any instructional videos?
Coming soon.

How hard do you push with the TheraGun while using it?
It is best to allow the TheraGun to float on the body slowly while applying pressure.
While treating others, we recommend that you get constant feedback from the person being treated. The vibration that the Theragun uses helps the body adapt to the pressure. Therefore, the longer you use the Theragun, the more comfortable the patient becomes with the pressure applied.

Is there a specific length of time to use the TheraGun?
Dr. Jason suggests using the G1 for no more than 12-15 minutes per session.

How long does the battery last?
The battery life normally lasts 15-20 minutes, depending on usage. The battery quick charges 75% in 15 minutes and fully charges in 30 minutes. Once the charger turns green, take the battery out immediately. Overcharging the battery will decrease its life.

Why might the TheraGun G1 be skipping or bouncing during use?
There are a few reasons the TheraGun might skip or bounce on the body part that is being treated. The following are some helpful hints to avoid the skipping/bouncing reaction while using the TheraGun.
 
The TheraGun is not meant to be used on boney structures. If the TheraGun happens to land on a boney structure, it tends to bounce and kick back. If your intension is to work on boney structures, then it is very important that you lightly “float” the TheraGun over the boney structure that is being treated.
 
When the muscle being treated is tight and knotted, it will sometimes cause the TheraGun to bounce and kick back slightly. This is a normal response for some body parts. In this case, pull the TheraGun back from the body and reset it on the body part, but this time, just let it lightly “float” on the body part without applying pressure. This should help you manage any bouncing and shaking.

How much does the TheraGun G1 weigh?
The TheraGun weighs approximately 2 pounds and 8.2 ounces. The entire package weighs approximately 5 lbs.

What is your return policy?
TheraGun wants every user to love their G1. That’s why we offer a 90-day money back guarantee. No questions asked! If for whatever reason, you don’t love the G1, email us to process the return.  

Can you ship orders outside of the US?
We are working on it. Since each country has its own taxes and duties, we can’t charge a standard price for shipping. For now, email us with your address, and we can give you an estimate. However, you must be careful when charging the battery internationally. The TheraGun Charger uses 110V. A converter must be used in countries that use 220V for electricity.

Can I resell the TheraGun?
We currently don't have any resellers or distributors. If you’re interested in joining our ambassador program, please send us an email for more information.

Is there a volume discount?
TheraGun does not offer discounts, but will work with universities, high-schools and nonprofit organizations that would like to provide numerous TheraGun G1s to those in need. Please email us to see how TheraGun can support you.  

Can I get a discount if I am a doctor or therapist?
Unfortunately, we do not offer any discounts to anyone besides veterans and active duty military members as a way to thank them for their service.

How do I get a military discount?
Please email us directly to receive your own unique code before placing an order. Email us with proof of your military service.  

What are contraindications for the TheraGun?
Never use on open, fresh wounds, genital areas, your head or metal implants.

Can you use the TheraGun if you are pregnant?
Yes, but only on extremities. You should not use the G1 on the trunk area.

Can children use the TheraGun?
The TheraGun should not be used on anyone under the age of 8. See medical use recommendations.

Can I fly with the lithium ion batteries?
Spare (uninstalled) lithium ion and lithium metal batteries must be carried in carry-on baggage only. When a carry-on bag is checked at the gate or at plane side, all spare lithium batteries must be removed from the bag and kept with the passenger in the aircraft cabin. More details here - https://www.faa.gov/about/initiatives/hazmat_safety/more_info/?hazmat=7